Alberta SPCA to Take Over Answering ALERT Line

March 21, 2024

The Alberta SPCA, in collaboration with the former Alberta Farm Animal Care (AFAC) Board of Directors is pleased to announce plans for the future of the AFAC ALERT Line.

With the dissolution of AFAC underway, effective March 21, 2024 calls to the ALERT Line will be answered by the Alberta SPCA.

“We are pleased to have the opportunity to sustain the ALERT Line though the support of the Alberta SPCA to ensure continuity for livestock and the people who care for them in the province,” said AFAC Board Chair Merna Gisler.

“While AFAC itself may be dissolved, we’re aware there may be many Albertans who still have the ALERT Line number close at hand. We don’t want to leave any opportunity for those people to be unclear of who to call if they need to report animals in distress. Therefore, we felt the natural solution would be to transfer the responsibility for the line to the experts at the Alberta SPCA,” she added.

“The Alberta SPCA recognizes the good work AFAC has done to promote animal welfare in the province, and while we are disappointed about it shutting down, we are encouraged the public will still have the opportunity to use the ALERT Line,” said Alberta SPCA Board Chair Doug Sawyer.

“This is another great opportunity for the Alberta SPCA to connect with rural Albertans when they need us,” Sawyer added.

Many of the producer groups and other community stakeholders who supported AFAC are working to share the message about the transition.

“As a community, we value the significant role the ALERT Line played in the province. Alberta Beef Producers (ABP) is pleased to see the transition of this line to the Alberta SPCA,” said ABP Chair Brodie Haugan.

While the ALERT Line will remain operational for the time being, transitioning your contact information to the Alberta SPCA will ensure you always have access to someone who can help. To report an animal in distress, outside of the cities of Edmonton and Calgary, call the Alberta SPCA at 1-800-455-9003.

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Abused or neglected animal

Under the Animal Protection Act, peace officers have authority to investigate concerns of animal abuse or neglect if there is reason to believe that an animal is:

(a) deprived of adequate shelter, ventilation, space, food, water or veterinary care or reasonable protection from injurious heat or cold,
(b) injured, sick, in pain or suffering, or
(c) abused or subjected to undue hardship, privation or neglect.

Does your concern meet these requirements?

Animal that is in immediate danger
Who to call

In Edmonton:
311
Edmonton Animal Care & Control Centre

In Calgary:
403-205-4455
Calgary Humane Society

On a First Nation or Reserve:
Contact Band leadership or the RCMP

Outside Calgary, Edmonton, or First Nations:
1-800-455-9003 or complete online
Alberta SPCA

What you need when you call:
Address, details (must be firsthand), date and time, description of owner and animals

What next

If your concern is regarding intentional cruelty to
an animal, contact your local police or RCMP. If the
animal is in immediate danger, call 911.

If not, start again.

Abandoned animal

Stray animals and abandoned animals are different.
An abandoned animal has been intentionally left behind by their owner or caretaker, without proper care or intention to return.

A stray animal may or may not have an owner or caretaker, and is wandering at large (off the owner or caretaker’s property).

Wildlife

Contact a wildlife organization near you.

Who to call

In Edmonton:
311
Edmonton Animal Care & Control Centre

In Calgary:
403-205-4455
Calgary Humane Society

Outside Calgary and Edmonton:
1-800-455-9003
Alberta SPCA or complete online

Is the stray animal injured?
Who to call

Companion Animals
In Edmonton:
311
Edmonton Animal Care & Control Centre

In Calgary:
311
Calgary Animal Services

Outside Calgary and Edmonton: 
Contact municipal enforcement / bylaw office

Livestock
Contact Livestock Identification Services at 1-866-509-2088.
After hours, contact your local non-emergency police line

Short-term pet care during crisis

Review our materials

Surrendering an animal

Contact your local animal shelter.