Privacy Policy

Our Commitment to You

At the Alberta SPCA your privacy is important to us. We are committed to protecting the privacy of our members, supporters, volunteers, employees and other stakeholders. We value the trust of the public, and recognize that maintaining this trust requires that we be transparent and accountable in how we treat the information that you choose to share with us.

During the course of our various projects and activities, we frequently gather and use personal information. Anyone from whom we collect such information should expect that it will be protected and handled according to the law. Our privacy practices are designed to achieve this.

What Is Personal Information?

Personal information is any information about an identifiable individual, including any information that can identify an individual (for example, name, home address, phone number, email address, etc) as well as information about an individual (for example, blood type, physical description qualifications, etc). This information can include an individual’s opinions or beliefs, as well as facts about or related to the individual. Business contact information and information that is publicly available, such as names, addresses and telephone numbers published in telephone directories are not considered personal information.

Alberta SPCA Privacy Practices

Personal information gathered by our organization is kept in confidence. Our personnel are authorized to access personal information based only on their need to deal with the information for the reason(s) for which it was obtained. Safeguards are in place to ensure that the information is not disclosed or shared more widely than is necessary to achieve the purpose for which it was gathered. We also take measures to ensure the integrity of this information is maintained and to prevent its being lost or destroyed.

We routinely offer individuals we deal with the opportunity to choose not to have their information used for purposes beyond those for which it was explicitly collected.

We do not rent, sell or trade our own donation lists. We will rely on personal information provided to us will be used to deliver services (such as issuing tax receipts) and to keep you informed and updated on the activities of the Alberta SPCA including programs, services, special events, funding needs, opportunities to give and more through periodic communications. If at any time a person does not wish to receive any of these communications, they can contact us by phone at 780-732-3746 or by email and we will gladly accommodate the request.

Updating Our Privacy Policy

We regularly review our privacy practices for our various activities, and update our policy. Please check this website for information on any changes to our privacy policy.

Contact Us

If you have questions, concerns or complaints relating to the Alberta SPCA’s privacy policy on the treatment of personal information, please email us.

For Further Information

To find out more about privacy and your rights in regards to your personal information, visit these websites:

Office of the Information and Privacy Commissioner of Alberta

Alberta Government Services Information Management, Access & Privacy

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Abused or neglected animal

Under the Animal Protection Act, peace officers have authority to investigate concerns of animal abuse or neglect if there is reason to believe that an animal is:

(a) deprived of adequate shelter, ventilation, space, food, water or veterinary care or reasonable protection from injurious heat or cold,
(b) injured, sick, in pain or suffering, or
(c) abused or subjected to undue hardship, privation or neglect.

Does your concern meet these requirements?

Animal that is in immediate danger
Who to call

In Edmonton:
311
Edmonton Animal Care & Control Centre

In Calgary:
403-205-4455
Calgary Humane Society

On a First Nation or Reserve:
Contact Band leadership or the RCMP

Outside Calgary, Edmonton, or First Nations:
1-800-455-9003 or complete online
Alberta SPCA

What you need when you call:
Address, details (must be firsthand), date and time, description of owner and animals

What next

If your concern is regarding intentional cruelty to
an animal, contact your local police or RCMP. If the
animal is in immediate danger, call 911.

If not, start again.

Abandoned animal

Stray animals and abandoned animals are different.
An abandoned animal has been intentionally left behind by their owner or caretaker, without proper care or intention to return.

A stray animal may or may not have an owner or caretaker, and is wandering at large (off the owner or caretaker’s property).

Wildlife

Contact a wildlife organization near you.

Who to call

In Edmonton:
311
Edmonton Animal Care & Control Centre

In Calgary:
403-205-4455
Calgary Humane Society

Outside Calgary and Edmonton:
1-800-455-9003
Alberta SPCA or complete online

Is the stray animal injured?
Who to call

Companion Animals
In Edmonton:
311
Edmonton Animal Care & Control Centre

In Calgary:
311
Calgary Animal Services

Outside Calgary and Edmonton: 
Contact municipal enforcement / bylaw office

Livestock
Contact Livestock Identification Services at 1-866-509-2088.
After hours, contact your local non-emergency police line

Short-term pet care during crisis

Review our materials

Surrendering an animal

Contact your local animal shelter.